Their answer? "We only communicate through the mail" even though they actually confirmed on the phone that they had the wrong address on file, AND that they had the correct address on the application! Okay, so they won't communicate except through the mail, but they can't reach us by mail. Well, we worked out immediate payment to keep the account current, and when I found out that they had the wrong address, I brought it to their attention. So, I know this is not the FIRST time that Horizon has stomped on its members, including - on me! Horizon is a greatly experienced, huge, well-oiled, insurance machine. So, if you are shopping for a good health insurance plan, I unfortunately, no longer recommend Horizon Blue Cross Blue Shield of New Jersey! I would like to think that I am the only customer this company is dumping on. And I ain't seen one, sensible Horizon resolution statement about bills being paid. Those same health providers who Horizon paid when I had Horizon NJ Health, now mail ME some of their bills! And when I call Horizon, their agents say they'll research my unpaid bills, and will get back to me in 30 days. But I manage to talk to Horizon agents who give doctors and me, daily runarounds, while not doing their job of renewing my ** prescription.Īnd my grogginess and no **, are not my only problems with Horizon, my ex-friend! My filthy rich, former friend, isn't paying all of my doctors and behavioral therapists. Horizon decided it wouldn't do crap for ME, as Horizon let my ** run out, instead of swiftly renewing it last month! I am so groggy now. It should be perfect for me, since Horizon sales agents and literature, say it conveniently provides my Medicare and Medicaid benefits, in one plan, with no out-of-pocket costs for me! But, nah. I turned again to Horizon, which offers its Horizon NJ Total Care HMO D-SNP.
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